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Support

Below is a list with the most common questions asked by our new followers. However, if you have any more questions do not hesitate to contact us.

  • What is PSD2?

    The Revised Payment Services Directive (PSD, Directive 2007/64/EC, replaced by PSD 2, Directive (EU) 2015/2366) is an EU Directive, administered by the European Commission to regulate payment services and payment service providers throughout the European Union (EU) and European Economic Area (EEA). PSD2 aims to increase pan-European competition and participation in the payments industry also from non-banks, with a view to provide more useful, secure and value-for-money services to consumers.
    Budgeting apps, price comparison websites for financial products, and loan providers can help you find a better deal by using the data that your bank already holds for your payment accounts (deposit accounts, credit cards, debit cards & prepaid cards). You can use PSD2 to authorise your bank to securely share read-only access to your account history with authorised companies, like Finclude. Don’t want to share? You don’t need to do anything. PSD2 is opt-in only.

  • How does Finclude work?

    PSD2 is the updated EU payment services directive and allows institutions regulated by a Central Bank of a European Member State to act as Account Information Service Providers (AISPs). AISPs can connect directly into European banks and financial institutions and securely access individuals’ transactional data through APIs. PSD2 data can only be accessed with the account holder’s your consent. Finclude is an AISP that provides an online interface that requests individual’s consent and enables connecting information from multiple financial institutions in one single interface. Finclude consolidates the data retrieved through PSD2 into a usable format for individuals, lenders, brokers, and banks. No one can access PSD2 data without being regulated as an AISP or without collaborating directly with an AISP. AISP companies, like Finclude, get read-only access to your information.

  • What is an API?

    An API is a way for different technology products/applications to communicate instantly and securely. A website, an app or a company can request information from another counterparty through the internet or via a secure connection, then it gets data back in a standard format. PSD2 uses APIs in order to enable the exchange of data between banks and licensed/ authorised companies, like Finclude.

  • What is my Finclude score based on?

    Finclude looks holistically your financial behavior, along with your financial commitments and calculates what you can afford to borrow. We don’t penalize you for not owning credit before, neither for your age, gender, ethnicity, nor for how long you’ve been occupying your current address. Instead, we figure out how much debt you can realistically afford given your financial standing. We want to help you take up a loan you can afford or adjust your existing debt to your affordability. Our mission is to get you the best deal possible for your unique financial situation.

  • What can I do to improve my score?

    Creditors should value highly responsible saving and spending habits. This means that your income should cover for your financial obligations (phone bills, loans, taxes, rent, utilities), as well as for your discretionary spending (restaurants, entertainment, travel) and create some savings for you. Good financial habits – only using your overdraft when necessary, and earning enough income to cover your bills within rational timeframes- are enough to show lenders you are likely to pay back a loan. We never want you to be turned down for credit you can afford.

  • Does using Finclude affect my traditional credit score?

    No, registering with Finclude will not affect your traditional credit score. Unlike the traditional credit bureaus, we don’t affect your universal credit report when you go through our platform. Ηowever, it is possible that your lender might complete a traditional credit check separately, in case you applied for a credit facility, which could impact your credit score. It’s best to check with your lending institution if you are unsure.

  • I signed up for an account with Finclude on your website. Does this mean you can access my banking data?

    No. We can only access your banking data when you go through a specific process within our platform and your bank. We will always make it clear exactly what data you are sharing before you share it and we will always request for your consent. For more details check our Privacy Policy.

  • How does Finclude access financial information to create a score?

    Your bank and Finclude have a trusted, secure connection through a European Union initiative called PSD2. When applying for a loan or through our website, Finclude will prompt you to select your bank, and your bank will walk you through the process of authorising Finclude. The process only takes a few minutes, and we’ll guide you through each step. If you don’t want to share, you don’t need to do anything. Your financial behaviour is only accessible when you specifically consent to share it. And keep in mind that you can always revoke your consent and de-link any of your collaborating banks from our platform.

  • What if I no longer want you to access any of my data?

    You can revoke your consent and de-link any of your collaborating banks at any time.

  • What if I don’t want to share any data?

    With Finclude, you are in control. We will always require your consent in order to access your transactional data and you are free to share any information that you feel comfortable with. You don’t want to share? You don’t need to do anything; our service is opt-in only.

  • Does my bank allow this?

    Yes, your bank and Finclude have a trusted, secure connection. Your bank has PSD2 connections only with licensed and regulated companies like Finclude.

  • Who can see my data?

    Only Finclude, and the financial institution or company who has asked for your consent in order to get your report from Finclude. We will always tell you the name of the company you will be sharing your report with and exactly what data you are sharing. We only share your report with your explicit consent.

  • Why do I have to link my bank accounts?

    We need view access to your accounts so as to be able to provide you with your score. We use machine learning algorithms that allow us to better understand your financial status and credit standing. We use your transactional history in order to build your unique and accurate creditworthiness profile. We enhance your bank’s view on your ability to borrow. Unlike traditional credit checks, we only use data you agree to share.

  • Why are you asking for my e-banking credentials?

    We do not ask for your e-banking credentials! The financial institution you collaborate with requests them, so as to allow us (read-only) access to your accounts. We do not ask, use, store or manage your credentials! All happen within your financial institution’s web environment.

  • The financial institution I collaborate with is not on your list.
    We are so sorry to hear that. We’re constantly working to onboard more new banks, so check back soon if yours isn’t on the list. If you want to help us on this quest, please fill this form and we will see that your bank will be added in our list as soon as possible.
  • Can I choose to connect multiple bank accounts or banks?

    Yes. When you choose to connect a bank, you automatically connect all of your payment accounts (deposit accounts, credit cards, debit cards and prepaid cards) associated with your e-banking interface. As soon as you connect a bank, you’ll see the option to add another bank to our platform.

  • Why can’t I add a supported financial institution?
    Occasionally, banks could be unable to process certain accounts through PSD2. If your bank is on the list of banks we support, we recommend to give it some time and then try again. If your account still isn’t working, you can let us know by emailing support@verge.capital.
  • Why is ID verification necessary?

    Identity verification is necessary in order for us to comply with Know Your Customer (KYC) requirements, as they help prevent money laundering and fraud. We want to make sure that no one is using your information so as to get access to your personal information. We do it so as to protect you and your privacy and we comply with the respective European Union regulations.

Drop us a message for any query

Have any questions? No worries, we are here for you, just drop us a line using the form below.